Frequently Asked Questions
ABOUT BACI FASHION & OUR GARMENTS
Baci's headquarters are based in Milan, Italy and all of our garments are designed and made in our factories across Italy.
We use a variety of 100% natural materials to make our garments. Some examples include 100% Cotton, 100% linen, Silk etc. We recommend reading the product description of each garment to find out more in depth information of what the garment is made up of.
Due to the fact that all of our inventory is seasonal, this usually means that once an item or size is out of stock, we will no longer produce more to sell. We recommend checking our website frequently for the most updated inventory and item availability.
We have added a size guide for each garment to help you find the perfect fit for you. We carefully check that every garment reaches a high level of quality before leaving our factories. It's important to note that due to the fact that we use 100% natural materials, sometimes there can be slight variations with our sizes. While we do our best to ensure all garments are true to size, the dyeing process can cause shrinkage and a tension difference between colours and materials used. We have created a collection of garments based on the different types of fit and have outlined this information on each garment on the product pages.Shop By Fit
Occasionally, we like to offer discount codes and run sales on our website. The best way to know about our promotions is to sign up to our email newsletter. We promise not to spam you with a bunch of junk.
If we have not yet shipped your order, please get in touch with us as soon as possible at 212.775.1100 or alternatively, you can contact us by email at firstname.lastname@example.org. To change your order details please include your order number and 'Change Order Details' in the subject line and outline what you would like to be changed in the email. To cancel your order please include your order number and 'Cancel Order' in the subject line along with your details and reason for cancelling in the email.
Yes, we do! We have an outlet store located in the heart of Dumbo, Brooklyn where we offer a rotating selection of ready-to-wear clothing at amazingly discounted prices. Make sure to come and visit! We are open 6 days a week from 10AM to 6PM.
We do not directly allow our customers to pay in installments however, when checking out on our Shopify website, there is an option to check out with Shop Pay which allow you to split up the payments.
When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
For more information about installment payments on Shop Pay, visit shop.affirm.com/help.
For more information about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
FOR SHIPPING &
We offer free international shipping for all orders over $150. For order values under $150, estimated shipping rates are as follows.*
*It's important to note that the final shipping cost can vary and is dependant on the delivery destination and weight of the package.
All of our US continental orders are shipped from our warehouse in New York City and all of our European and Rest of World orders are shipped from our warehouse in Tuscany, Italy.
It's important to note that sometimes we may not have certain garments available in our New York warehouse, therefore, we would have to ship them from our Italian warehouse meaning that your order will take a few extra days to process. We hope you understand
We're constantly working hard to get your order out to you as soon as possible. We aim to have all orders processed and ready to ship within one to three (1-3) business days from when your order has been placed. For detailed information on our shipping schedule please read our Shipping Policy.
*Please note that while we're trying our best to get your order out to you ASAP, during busy periods such as sales and new collection launches it may take up to 5 business days to dispatch your order. We hope you understand.
Yes, we do! You can choose to collect your order at our Brooklyn office by selecting ‘Pick Up’ during the checkout process.
You can collect your order at the below address;
55 Anchorage Pl.
Brooklyn, NY 11201.
All collections must be pre-purchased on bacifashion.com Collections are only available Monday to Friday between 10.30am and 5.30pm. (excluding holidays). You will receive an email when your order is ready to collect. Please present this email and your order confirmation to collect your item(s). Orders are normally ready for collection within 3-5 business days. If you can’t pick up your item(s) within 7 days, please contact us at email@example.com to make alternative arrangements.
We want you to be happy with your new Baci pieces however, we understand that sometimes things don't exactly work out. If you need to return an item, we will accept it within 14 days of you receiving your order. Please refer to our Returns Policy for more information.
*It's important to note that all Sale items are final and cannot be returned or refunded.
If you need to return a style please fill out our Returns Forms. Please make sure to fill in details about the product, the reason for return and mail your item(s) back to us at Baci Trade LLC Attn: Online RA Department 140 Plymouth St Unit C, Brooklyn, NY, 11201 (entrance on Anchorage Place) within 14 days.
Once we have received and processed your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund upon inspection of the product. If your refund request has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 -7 business days.
When you place your order, you will get an email from us confirming that we have received it. Once your order has been dispatched we will send you another email with a tracking number which will allow you to see when your order is due to be delivered.
Our Customers’ Feedback
FIND YOUR ANSWER
FROM REAL CUSTOMERS
I bought two gorgeous suits and two shirts that I absolutely love. I get tons of compliments on all of them too. I’ll definitely be back!
I am about 5 ft 4 waist 29 inches and a size small felt perfect and the length was just above my feet ..perfect..the material is awesome too ..love it.
Happy with the purchase. Received a lot of compliments.
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